Terms

1. Definitions.
In these terms and conditions the following meanings will apply:

'The Company' means LifeLight Limited, whose registered office is at 3 Windermere Close, Stevenage, Hertfordshire, SG1 6AG.

'Customer' means the person or company whose details are entered on any order or enquiry form on this website.

'Browser' means any person accessing and using this website by means of software products enabling Internet connection.

'The Website' means the website at www.lifelightmobility.co.uk.

2. Copyright.
The website is owned and operated by The Company and all contents and designs are copyright of The Company and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.

3. Products and Services.
Products offered by The Company, including for sale through The Website, include all types of equipment used by disabled people. The company undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations.)

Bespoke Products or Alterations To Products

All ‘bespoke’ or altered items sold by Lifelight Limited are subject to the same strict guidelines as set out in The Consumer Protection (Distance Selling) Regulations 2000, but with the activation of one major clause:

Exceptions to the right to cancel

-Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation

-for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

This means that where goods have been altered from ‘standard’ to ‘bespoke’, they will become non-returnable and non-refundable. Due to the timescale involved in producing ‘bespoke’ items, Lifelight Limited will provide a 24 hour cooling off period from the time that the order is placed. After this time has elapsed, production will begin and the right to cancel will be removed. This will not affect your statutory rights with regards to damaged goods. Any refund is entirely at the discretion of Lifelight Limited.

Examples of ‘bespoke’ items include: specific alterations to a standard product so as to change that standard product significantly from its original state. This is not a comprehensive list. If you are unsure whether an item is ‘standard’ or ‘bespoke’ please don’t hesitate to contact us.

4. Conditions of Contract.
No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with the laws of England, and will be subject to the jurisdiction of the English Courts.

In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

5. Delivery.
Delivery of products ordered from stock will normally be made within 7 working days within mainland UK. Northern Ireland may take up to 10 working days and incur an additional carriage charge. Items ordered for an engineer delivery can take up to 15 working days for delivery, depending on the item, and the purchaser will be called to arrange a delivery appointment prior to despatch. For items that are not held in stock an email will be sent within 24hrs from receipt of an order to indicate a delivery schedule. Carriage costs will be charged at the following rates:

UK Mainland
£6.95 (+ vat) on orders up to a value of £350.00
and free on all orders above £350.01

Collection In Person

Any order can be collected in person from our Stevenage warehouse. We will inform you, by your preferred method, when your order will be ready for you to collect.

Scottish Highlands

£18.95 (+ vat) on all orders

Northern Ireland & Scottish Isles

£25.95 (+ vat) on all orders

and confirmed to the Customer with the order acknowledgement.
The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.

The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.

6. Price and Payment.
Prices shown on the website are exclusive of VAT, which is applicable on all consumer sales throughout the European Union or the United Kingdom. The Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation.

The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and the Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.

7. Payment and Personal Data Security.
To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server.

Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.

Alternatively payment may be made in person at the Company's premises or by cheque or bank transfer by arrangement at time of contract.

8. Warranty.
The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, (and offers an unequivocal guarantee that they will be free from manufacturing defect or fault).

Exceptionally however, any discounted or 'sale' products and 'used products'  will be sold 'as is' and are specifically excluded from this guarantee.

 

Unless otherwise stated, all products are sold with a 'return to base' warranty. On site warranty options are available at the current market rate. 

No guarantee is offered where products are used for purposes other than that for which they were designed.

This warranty is in addition to, and does not affect, your statutory rights.

9. Cancellation.
Save as required by the (UK Consumer Protection (Distance Selling) Regulations 2000, or equivalent in the business's home country), or pursuant to clause 6 above, the contract will be non-cancellable by the Customer, once confirmed by the Company. All cancellation requests must be made in writing to the company, we cannot accept verbal cancellations. Ordering mistakes by Customers with regard to (size, colour or specification for example) will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company. We cannot accept cancellation of an order to meet third party obligations or appointments.

10. Returns.
In the unlikely event of products being faulty or of sub-standard quality, please report such a problem immediately, and no later than 30 days after receiving the goods, to the Company using the enquiry form or contact details on the website. Arrangements for the return of such product will be made on your behalf and the cost of return and replacement will be met fully by the Company. Goods should be returned together with original packaging wherever possible.

In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original packaging.

A 20% re stocking fee will apply to all parts returned and to all goods returned after the 14 day cooling off period.

11. Liability.
To the maximum extent permissible in law, the Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract.

In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

12. Title and Risk.
Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

13. Force Majeure.
In the event of circumstances outside the Company's control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

14. Notices.
All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customer's postal address or by email to the Customer's email address, as notified to the Company by the Customer.

 

15. Price Match Policy.

At Lifelight Limited we constantly strive to bring you exceptional customer service and the latest and greatest products on the market, ensuring you’re getting the best experience possible when shopping with us. As a customer you shouldn’t have to choose between purchasing a top quality product and saving money, which is why we offer our Price Match Promise, guaranteeing you’ll find the best prices here at Lifelight Limited.

How does it work?

To qualify for our Price Match Promise there are certain criteria your chosen product must comply with:

• Your delivery address must be within the UK and your chosen product must be delivered to that address.
• The competitor's product must be identical in terms of size, colour, specifications, model, year manufactured etc.
• The product must be in stock at the time of the price match.
• The competitor's price must include delivery charges. If not, the delivery costs will be added to the offer price to create a total price inclusive of delivery. Delivery charges will be estimated using the competitor’s delivery policies based on that product alone being ordered.
• The competitor's price must be publicly advertised online and be verifiable at the time of the price match. It cannot include any volume, personal or membership discounts. Lifelight Limited's Price Match Promise cannot match multi-item promotional offers (e.g. Buy One Get One Free) or bulk buying discounts.
• The competitor company must be based in the UK, sell and deliver items to UK addresses, and sell direct to consumers. Lifelight Limited’s Price Match Promise cannot be used to compare auction or marketplace prices stated on sites such as eBay or Amazon.
• If you have found a price from an international retailer we will endeavour to match it. However, we cannot guarantee that the match will be successful/authorised.

Want to make a claim?

Making a claim for Price Match Promise couldn't be simpler! Just follow the steps below to see if you could save money.

If you believe you've found a product that meets the above requirements then email customerservice@lifelightmobility.co.uk with the subject title 'Price Match Request'.

• You must send us the website address/link (URL) to the exact Lifelight Limited product you wish to purchase, along with a list of the size and colour options you would prefer.
• You must also include the website address/link (URL) to the same in-stock product you have seen elsewhere.
• Include the advertised purchase price. Be aware of differing prices for various sizes/colours.
• Include the competitor’s delivery charges if the price is not include in the total sum. If we receive all of the relevant information, the product meets our criteria, and we authorise a Price Match, we will then send you an e-mail with an attached voucher code. By entering this code at the online checkout we will deduct the cost of the difference from the total, bringing the price of the product down to an agreed number. The voucher code is for single-use only and it may take up to 72 hours to arrive in your inbox. If we feel the requirements haven't been met for a Price Match we will send you a clear explanation as to why we couldn't grant it.

Extra Information

• No other promotional offers can be used with a product which is matched e.g. discount vouchers cannot be applied.
• We cannot retrospectively Price Match after you’ve ordered a product.
• Our delivery charges are added onto the total order price and are not included in the price of an individual item. The delivery charges are dependent on the size and weight of the items within your final order, the delivery destination and your chosen delivery method (e.g. Next Day, Specific Day, Engineered).
• We reserve the right to restrict the number of items that can be purchased at a matched price to that which can be reasonably expected to be for personal use.
• Purchase of multiple items at a matched price will only be allowed at the discretion of Lifelight Limited’s customer service team.

Communications to the Company should be addressed to the registered office address at 3 Windermere Close, Stevenage, Hertfordshire, SG1 6AG or by email to lifelight@ntlworld.com. Or contact by telephone at +44 1438 211154.