Low cost standard delivery in the UK on all mobility products (varies based on location).
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Change of mind? Exchange or return any product easily.
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See what our customers are saying...
17 Jul 2023I have always found Lifelight an excellent and reasonably priced service. So much so that I am prepared to travel over 50 miles to Stevenage rather than use my local scooter supplier who charges far more.
31 Oct 2019What an excellent company to deal with. I called with a problem on my mobility scooter and an engineer was with me later in the day. He was polite and friendly and explained what had gone wrong with the scooter.
13 Jul 2021The seller sent confirmation and estimate delivery date it came quicker than expected thankyou. I have told everyone about the product and where I purchased it from.
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We're here to help! Our dedicated helpline is ready to answer your questions and provide solutions.
Browse our FAQ section for quick answers on all things mobility.
You simply need to call us and provide your order number, postcode and serial number - this will validate the warranty. Your warranty starts from the date you receive the product.
If products are faulty. It's our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.
As a customer, it's your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.
We'll offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought prior to this date.
If a fault has been confirmed with your new product within 30 days of delivery, you can return it for an exchange or for a full refund.
If you find a fault with your product after the 30 day cut off (but within 6 months of owning it) we have the choice to either repair or replace it for you. If it's not possible for us to offer a repair or replacement, we have the right to offer a partial refund or return the product and receive a full refund.
If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we'll follow the same processes that are outlined in point 2.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. You will receive a warranty which covers parts and labour (some exceptions will apply please refer to the individual owner's manual). If an engineer call out is required then a charge will be made in advance which will be refundable if a manufacturing fault is confirmed.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Please note: We charge an £80 refundable fee to in-warranty customers for engineer call outs. This fee is to be paid over the phone prior to the call out. The call out charge is refundable only in the event that the inspection finds a manufacturing fault. If a manufacturing fault is not found, the engineer call-out will be treated as 'out of warranty' and the charge will apply.
Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost.
Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses - as opposed to business uses - of the product. If there are multiple users of the product then we would not cover any product faults. Please note that if you have made any modifications to the product then this invalidates the manufacturer's warranty and Lifelight's guarantee.
General:
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English Courts.
Complaints:
If you have a complaint about Lifelight Limited you can contact us as follows:
By Writing us a letter: Customer Services, Lifelight Limited, 15 The Hyde, Stevenage, Herts, SG2 9SD
By calling us on 01438 211154 or by emailing us at customerservice@lifelightmobility.co.uk
Each of our products come with a manufacturing warranty. These warranty periods do vary and we will make you aware of the warranty before you purchase the product. Some products do come with an extended warranty, this will be stated in the back of your user manual. Please note: Batteries are considered a consumable item. These include a 6-month manufacturer's warranty.
Yes you can. If you decide that you want to purchase extended cover for your item whilst still within the first 12 months warranty you can extend your cover up to 4 years. If you are outside the first 12 month warranty you can only extend it by 1 additional year. If you contact our Sales Team they can explain the options to you.
So long as you have a long term medical condition (that doesn't consist of broken bones) this will entitle you to VAT exemption - for example arthritis, dementia, stroke etc. Old age does not entitle you to vat exemption.
You need to call us on the day of the delivery taking place to log the damages - please be advised that photos will be required.
You need to contact our Customer Service Team who will ask you a series of troubleshooting questions and will work with you to resolve the issue as quickly as possible.
We do sell spare parts, although we do not hold all of them in stock. If required we would order these in from the manufacturers for you. We also have the option of fitting the spare parts for you.
We do carry out servicing and maintenance on all of the products we supply. If you call our Customer Service Team we can book in your service for you. We do have servicing plans available and you can contact our Customer Services to find out more details.
We do recommend that you charge your product on a regular basis for a minimum of 12 hours or when your charger indicates that charging is complete. If you are a frequent user we recommend charging the product fully after every use (for example, everyday use). If you use the product irregularly we would recommend that you charge the product at least once a week until the charger indicates that charging is complete.
Yes you can use your scooter in the rain. They can withstand as much rain as you in an unprotected state. If it is snowing or icy, stay at home! Remember that ice, snow and slippery surfaces such as manhole covers, wet grass and drains could affect braking and steering. Use caution at all times. However, we do advise you to be fully equipped with a waterproof accessory pack to avoid water getting into the electrical components, we supply these in our accessories section of our website or give us a call to find out more. We do advise you to attempt to avoid heavy downpours as this can put the scooter at risk of water damage; if you do get caught in the rain we would highly recommend you dry the scooter thoroughly when arriving home.
We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can pay at Lifelight with the following cards:
Flexible payment plans are available.
If you have any questions about what methods of payment we take please contact customerservice@lifelightmobility.co.uk for more information.
We've partnered with Snap Finance to help you spread the cost of your mobility equipment. For more information, visit www.lifelightmobility.co.uk/finance.htm, give us a call on 0800 052 7337. We can also send you information on this.
